Kabayan Hotel (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (https://www.kabayanhotel.com.ph) or interact with us through our booking channels, customer service, or on-site services.
By using our website or providing us your personal information, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
We collect personal and non-personal information as part of our operations:
A. Personal Information
- Full name
- Email address
- Contact number
- Address or country of residence
- Date of birth
- Nationality
- Government ID details (when required by law)
- Payment details (credit/debit card or bank information)
- Booking details (check-in/check-out dates, room type, preferences)
- Other information you voluntarily provide (e.g., feedback, inquiries, or survey responses)
B. Non-Personal Information
- Browser type and version
- Device type and operating system
- IP address
- Website usage behavior (pages visited, time spent, clicks)
- Cookies and analytics data
We use cookies to enhance your browsing experience. You may choose to disable cookies through your browser, but some parts of the site may not function properly as a result.
2. Purpose of Collection and Use
We collect and process your personal data only for legitimate purposes, including but not limited to:
- Processing reservations, bookings, and payments
- Managing your stay and personal preferences
- Responding to your inquiries, requests, or feedback
- Providing you with hotel updates, promotions, and offers (with your consent)
- Improving our website, services, and customer experience
- Complying with legal and regulatory requirements
- Ensuring the safety and security of our guests, staff, and property
- Record-keeping, billing, and auditing purposes
We will not process your data for purposes other than those stated without obtaining your consent, unless allowed by law.
3. Legal Basis for Processing
We process personal information based on the following lawful grounds under the Data Privacy Act:
- Consent – You have given clear permission to process your data.
- Contractual necessity – The processing is necessary to fulfill your booking or reservation.
- Legal obligation – The processing is required to comply with applicable laws and regulations.
- Legitimate interest – The processing is necessary for the hotel’s operational and business interests, provided it does not override your fundamental rights.
4. Data Sharing and Disclosure
We may share your personal information under the following circumstances:
- Service Providers and Partners: Third-party providers (e.g., payment processors, booking platforms, IT and marketing services) who perform functions on our behalf, bound by strict confidentiality and data protection agreements.
- Affiliates: Kabayan Hotel’s related entities for business operations and guest services.
- Legal Authorities: Government agencies or law enforcement when required by law or to protect our legal interests.
- Business Transactions: In case of a merger, acquisition, or sale, data may be transferred with proper safeguards.
We do not sell, rent, or trade personal data to third parties for marketing purposes.
5. Data Retention and Disposal
We retain personal information only for as long as necessary to:
- Fulfill the purposes stated in this policy
- Comply with legal and regulatory obligations
- Protect our legal rights and business interests
After the retention period, your data will be securely deleted, anonymized, or destroyed in accordance with NPC Circular No. 2021-01 (Guidelines on Data Retention and Disposal).
6. Data Protection and Security
We implement organizational, physical, and technical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
- Data encryption and secure servers
- Access control and authentication procedures
- Firewalls, intrusion detection, and anti-malware protection
- Staff training on data privacy and confidentiality
- Regular system monitoring and updates
While we strive to protect your data, no electronic storage or transmission method is 100% secure.
7. Your Rights as a Data Subject
Under the Data Privacy Act, you have the following rights:
- Right to be informed – Know how your personal data is collected, used, and processed.
- Right to access – Request a copy of your personal data.
- Right to rectification – Correct or update inaccurate or incomplete data.
- Right to erasure or blocking – Request deletion of data when it is no longer necessary or unlawfully processed.
- Right to object – Withhold consent or opt-out of marketing communications.
- Right to data portability – Obtain a copy of your data in a structured format.
- Right to file a complaint – Lodge a complaint before the National Privacy Commission (NPC).
To exercise these rights, please contact our Data Protection Officer (DPO) through the contact details below.
8. Use of Cookies and Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to:
- Understand website usage patterns
- Improve performance and content relevance
- Deliver personalized content and advertisements
You may disable cookies in your browser settings. However, this may affect some website features.
9. Links to Other Websites
Our website may contain links to third-party websites (e.g., booking portals, social media pages). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their respective privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The revised version will be posted on our website with the updated “Last Updated” date. Your continued use of our website after any changes means you accept the revised policy.
11. Contact Our Data Protection Officer
If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:
Data Protection Officer (DPO)
Kabayan Hotel Manila
423 EDSA, Brgy. 98, Pasay City, Philippines
Email: info@kabayanhotel.com.ph
Phone: +63 2 8702 2700
Mobile/Viber: +63 917 702 2700
You may also contact the National Privacy Commission (NPC) at:
Website: https://www.privacy.gov.ph